This privacy policy is designed to help you understand how the STERNE Group collects and uses the personal data you provide.

Field of application

This document applies to all legal entities of the STERNE Group as well as to the mobile application “TCS Tournée”.

However, this privacy policy does not apply to third-party sites. Our Web site includes links to other sites whose privacy practices may differ from those of Groupe Sterne. If you submit personal information to any of these websites, your information will be governed by their privacy statements.

We recommend that you read the privacy policy of every site you visit, as we are not responsible for them.

Collection of personal data by the STERNE Group

We collect your personal data when :

• You register on our site or via our operating sites or an authorized person has registered you on our site
• You order transport from us on our website or via our operating services
• You contact us by e-mail or via our contact form
• You interact with our sites or mobile applications via cookies that we store for a period of time on your computer or mobile device

Consent

Users are informed that by using our site or our mobile application, some of their personal data may be collected, in compliance with the principles of minimization of collection and legitimate purpose of data processing. They consent, by this policy (as well as by means of an opt-in on the mobile application) to the collection, use and storage of their data listed in this policy.

What personal data does Groupe Sterne collect?

• Personal information:
  • Last name
  • First name
  • Mailing address
  • Postal code
  • E-mail address
  • Telephone number
  • Credit card number
  • Social security/health insurance number
  • Driver’s license number
  • License plate number

• Information about your company:
  • Name
  • Postal address
  • Postal code
  • E-mail address
  • Telephone / fax number
  • Bank account number
  • Social security / health insurance number
  • Driver’s license number
  • License plate number

• Geographical location:
  • Pick-up address
  • Delivery address
  • Packaging
  • Privacy policy

Groupe Sterne’s use of cookies

We use cookies for navigation and authentication. You can control the use of cookies in your browser. If you refuse cookies, you will still be able to use our websites, but your ability to use certain features may be limited.

Our websites use Google Analytics 4, a web analytics service provided by Google Inc (“Google”).

Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf, including in particular the publisher of this website.

Google will not associate your IP address with any other data held by Google.

You can disable the use of cookies by selecting the appropriate settings on your browser.

We collect your personal data by automatic means. This data may include Internet Protocol (IP) addresses, browser type, operating system, timestamp and/or stream data.

Use of personal data by Groupe Sterne

We may use your personal data to:

• Process purchases
• Process shipments
• Process invoicing
• Process requests for information and assistance
• Generate and send proof of delivery
• Send non-commercial communications
• Send newsletters (if requested)
• Send commercial communications (if requested)
• Improve user experience
• Ensure the security of our site

We will not allow third parties to use your personal data for marketing purposes without your consent.

We will not send you marketing e-mails if you have explicitly declined to receive them. All marketing e-mails we send you include an unsubscribe link at the end of the e-mail.

How does Groupe Sterne protect personal data?

We make every effort to prevent the loss, misuse or alteration of your personal data through technical and organizational precautions such as :

• SSL (Secure Sockets Layer) protocol
• Access management – authorized person
• Access management – person concerned
• Network monitoring software
• Computer backup and PCRA
• Digital certificate development
• Login / password
• Firewalls

We store your personal data on high-security servers and use Secure Sockets Layer (SSL) encryption on all our sites. Our third parties are obliged to ensure the security of your information.

However, we cannot guarantee the security of data transmitted via the Internet. The Internet is a non-secure medium.

Groupe Sterne privacy policy

We may disclose your personal data:

• To one of our employees, suppliers or subcontractors for the purposes set out above
• If we are required to do so by law or in connection with legal proceedings
• For national security purposes, within a legal framework and in the public interest, where necessary or appropriate

We will not disclose your personal data to third parties without your consent.

How long does Groupe Sterne keep personal data?

Personal data is kept for no longer than is necessary.

We will retain your information for as long as your account is active or necessary to provide services to you.

We will retain and use your information as necessary to meet our legal obligations, resolve disputes and enforce our agreements.

We will retain your personal data if we are required to do so by law or in connection with legal proceedings.

What are my rights regarding personal data?

• You can ask us to inform you if we hold any personal data about you
• You can ask us to provide you with all the personal data we hold about you
• You can exercise your right to portability and/or deletion of your personal data
• You can withdraw or limit your consent to the processing of your personal data
• You may lodge a complaint with the competent supervisory authority
• You will be informed in the event of a personal data breach and of the nature of the aggravated risk to your privacy

You will be informed in the event of a personal data breach and the nature of the aggravated risk to your privacy.

If your personal information changes, or if you no longer require our service, you may correct, update, modify or delete it by sending an email to our RGPD Department or by post to the contact information listed below.

Your request will be processed within a period of one month, renewable once. This period runs from receipt of a complete file enabling us to verify your identity and/or a mandate describing the purpose of the mandate, the identity of the mandate and of the proxy in the case of a request made by a third party.

You may stop the processing of your personal data for marketing purposes at any time. We undertake to recognize the right of access and rectification of data concerning you, should you wish to consult, modify or delete your personal data.

You may exercise this right by writing to:
GROUPE STERNE / A l’attention du DPO / 3, RUE JOSEPH BONNET, 33015 BORDEAUX BP40001
E-mail: dpo@groupe-sterne.com

Privacy Policy Updates

We may update this privacy policy from time to time.
We always include the date of a new version so you know when there has been a change.

Contact Groupe Sterne about privacy policy

If you have any questions about our privacy policy or the personal data we hold about you, please contact us at :

GROUPE STERNE
3, RUE JOSEPH BONNET,
33015 BORDEAUX

Telephone: +33(0)5 57 54 10 10 or by E-mail: dpo@groupe-sterne.com

Reminder: requests relating to the exercise of your access rights will only be processed on receipt of a complete file enabling verification of your identity and/or a written mandate stating the purpose of the mandate, the identity of the mandate and of the proxy in the case of a request made by a third party.